HOW IT WORKS
WE GET TO WORK
Our support team will respond to your request with a timeframe and any feedback.
JOB DONE!
We'll let you know when we're finished. You're happy with the results!
Get our team working on your digital marketing. Contact us.
NO LOCK IN CONTRACT
FASTER TURN-AROUND
TECH & DESIGN SUPPORT
For ongoing digital marketing support, a custom monthly support package is
our most economical option.
Let us know what your requirement are, and we’ll create a custom monthly plan that works for your budget.
Receive expert tech and design support!
Tech Task Examples
• Create a lead capture form
• Update an image on your website
• Setup a payment form
• Add testimonials to your website
• Facebook, Twitter, Google, Youtube retargeting pixels
• Conversion pixel tracking codes
• Duplicate an existing page
• Import a csv into your CRM
• Edits to Products
• Update an image on your website
• Setup a payment form
• Add testimonials to your website
• Facebook, Twitter, Google, Youtube retargeting pixels
• Conversion pixel tracking codes
• Duplicate an existing page
• Import a csv into your CRM
• Edits to Products
Design Task Examples
• Short PDF formatting/creation
• 3D Product images for books/software
• Facebook Ad image
• Blog Sidebar Banner
• Blog Post Thumbnail
• Printable Order Form
• Simple image edits
• 3D Product images for books/software
• Facebook Ad image
• Blog Sidebar Banner
• Blog Post Thumbnail
• Printable Order Form
• Simple image edits
Pre-Purchase blocks of support time.
Regular Rate Per Hour
$150
BILLED IN 30 MINUTE INCREMENTS
4 Hr Support Pack
$570
YOU SAVE $30
8 HR Support Pack
$1080
YOU SAVE $120
16 Hr Support Pack
$2112
YOU SAVE $288
This service is very straightforward and perfect for businesses with irregular updates.
This service is very straightforward and perfect for businesses with irregular updates.
You can purchase website support ‘credits’ up front in hourly chunks at discounted rates .
Each time you make a support request we will let you know how many minutes it will take, and upon completion of each task, we will update your credit total and let you know what your remaining balance is.
The credits last for 12 months from the date of purchase, so whether you have a few quiet months or a busy few, you don’t need to worry with our economy support packs.
Get Started
Send us an email at support@1pt.com.au and let us know what you need.
We’ll get back to you with a time estimate and invoice to pre-pay for support.
Task turn around time for monthly SUPPORT
Tasks are typically actioned within 1-4 business days. By the nature of technical tasks, there are many variables outside of our control which may delay deadlines such as…
• The time it takes for you to respond to our questions
• Bugs with software platforms
• Waiting for 3rd parties to provide information or answers
• Load of tasks currently being experienced by our team.
• The time it takes for you to respond to our questions
• Bugs with software platforms
• Waiting for 3rd parties to provide information or answers
• Load of tasks currently being experienced by our team.
Payment and cancellation
Payment is due on the first of each month.
CANCELLATION
We’ll be sad to see you go and would love the chance to help you get more value out of our services before you go, but if you truly think cancelling is the right decision you can cancel at any time by simply contacting us at support@1pt.com.au.
**PLEASE NOTE
Account cancellations take effect at the end of your current billing cycle.
CANCELLATION
We’ll be sad to see you go and would love the chance to help you get more value out of our services before you go, but if you truly think cancelling is the right decision you can cancel at any time by simply contacting us at support@1pt.com.au.
**PLEASE NOTE
Account cancellations take effect at the end of your current billing cycle.
Examples of support tasks not included
• New websites
• Website redesign
• Custom landing page design
• Supplying stock images for designs & web pages
• Strategic and marketing advice
• Content or sales copywriting
• Debugging code
• Design mockups requiring more than 2 rounds of revision
• Designs working with Microsoft Powerpoint, Keynote, Microsoft Word, Google Docs, Pages etc.
• In-depth debugging why something doesn’t work
• Search marketing/SEO services
• Social media posting
• Setting up email accounts or other IT related tasks
• General administrative tasks like transcription, data entry, research etc
• PPC advertising setup or management
• Any task deemed by OnePoint to exceed 1 hour of direct action.
• Website redesign
• Custom landing page design
• Supplying stock images for designs & web pages
• Strategic and marketing advice
• Content or sales copywriting
• Debugging code
• Design mockups requiring more than 2 rounds of revision
• Designs working with Microsoft Powerpoint, Keynote, Microsoft Word, Google Docs, Pages etc.
• In-depth debugging why something doesn’t work
• Search marketing/SEO services
• Social media posting
• Setting up email accounts or other IT related tasks
• General administrative tasks like transcription, data entry, research etc
• PPC advertising setup or management
• Any task deemed by OnePoint to exceed 1 hour of direct action.
We offer one-on-one customised training sessions in WordPress to help you run your online business like a pro.
Let us know what you need and we’ll train you via a webinar session. Of course, we can come to you should you prefer – extra travel costs may apply. (Prices exclude GST.)
1 Hour Training
$150
2 Hours Training
$300
3 Hours Training
$450
