Support Packs

Pre-Purchase blocks of support time.

Regular Rate Per Hour
$ 150 Billed in 30 minute increments
  •  
4 Hr Support Pack
$600
$ 570 You SAVE $30
  •  
8 HR Support Pack
$1200
$ 1080 YOU SAVE $120
  •  
Popular
16 Hr Support Pack
$2400
$ 2112 YOU SAVE $288
  •  

This service is very straightforward and perfect for businesses with irregular updates.

You can purchase website support ‘credits’ up front in hourly chunks at discounted rates .

Each time you make a support request we will let you know how many minutes it will take, and upon completion of each task, we will update your credit total and let you know what your remaining balance is.

The credits last for 12 months from the date of purchase, so whether you have a few quiet months or a busy few, you don’t need to worry with our economy support packs.

Get started.

Send us an email at support@1pt.com.au and let us know what you need. 

We’ll get back to you with a time estimate and invoice to pre-pay for support.

Option 1: Support Examples

INCLUDED

Create a lead capture form
Update an image on your website
Setup a payment form
Add testimonials to your website
Facebook, Twitter, Google, Youtube retargeting pixels
Conversion pixel tracking codes
Duplicate an existing page
Import a csv into your CRM
3D Product images for books/software
Facebook Ad image
Blog Sidebar Banner
Blog Post Thumbnail
Printable Order Form
Simple image edits

NOT INCLUDED

New websites
Website redesign
Custom landing page design
Supplying stock images for designs and web pages
Strategic and marketing advice
Content or sales copywriting
Debugging code
Design mockups requiring more than 2 rounds of revision
Designing Microsoft Powerpoint, Keynote, Microsoft Word, Google Docs, Pages etc.
In-depth debugging why something doesn’t work
Search marketing/SEO services
Social media posting
Setting up email accounts or other IT related tasks
General administrative tasks ie: transcription, data entry, research etc.
PPC advertising setup or management
Any task deemed by OnePoint to exceed 1 hour of direct action.

Task Turn Around Time

Currently tasks are typically actioned within 1-4 business days. We follow a first come, first served priority model, meaning tasks that were submitted yesterday take a priority over new tasks submitted today.By the nature of technical tasks, there are many variables outside of our control such as…

  • Time it takes for you to respond to our questions
  • Bugs with software platforms
  • Waiting for 3rd parties to provide information or answers
  • Load of tasks currently being experienced by our team.

We're ready to help!

02 8889 3780

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